SCIREN INC. – Privacy Policy

1. Information We Collect

We collect information you provide and information generated through your use of the Service, including:

• Account information
• Usage data
• Call recordings
• Transcriptions
• Customer data
• Payment information

2. How We Use Information

We use the information we collect to operate, improve, and secure the Service.

3. Call Recording & Consent

You are solely responsible for notifying call participants and obtaining any consent legally required to record, monitor, or transcribe calls.

4. Data Sharing

We may share data with service providers, legal authorities, or in connection with business transfers.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of the Service (for example, our SMS delivery provider) is permitted. All other use categories — including text messaging originator opt-in data and consent — are not shared with any third parties.

5. SMS & Text Messaging

If you provide your phone number when contacting us or opting in via our SMS opt-in form, we may send you SMS messages from Sciren related to your inquiry, account, or the services you have requested. This includes:

• Appointment scheduling and reminders
• Service updates and account notifications
• Customer support follow-ups

Message frequency: varies based on your activity. Typically 1–10 messages per month.

Rates: Message and data rates may apply per your carrier plan.

Opt-out: Reply STOP to any Sciren SMS to be immediately removed from all non-transactional message lists. Reply HELP for assistance, or email support@sciren.io.

Consent is not a condition of purchase. You can decline to receive SMS messages and still use the Service.

We retain a record of your opt-in (timestamp, IP address, consent text shown, and message types selected) for audit and regulatory compliance. Phone numbers and opt-in data are never sold, rented, or shared with third parties or affiliates for their own marketing.

6. Data Retention

We retain recordings and other data as needed to provide the Service.

7. Security

We implement safeguards designed to protect your information but cannot guarantee absolute security.

8. User Rights

You may request access to, correction of, or deletion of your information where applicable law provides such rights.

9. Children's Data

The Service is not intended for users under 18 years of age.

10. International Transfers

Data may be processed in the United States or other jurisdictions where SCIREN or its service providers operate.

11. Changes

We may update this Policy at any time. Continued use of the Service after an update constitutes acceptance of the revised Policy.

Contact

SCIREN INC.

Email: support@sciren.io